((OTRS)) Community Edition – open-source solution to support your customers
Solutions for teams: IT, HR, quality control unit, call centers for companies of any size
Get free mobile application for ((OTRS)) Community Edition
Create your perfect support service!
Consulting
Create your own unique customer service platform based on your needs
Development
If you don’t have anything in your ((OTRS)) Community Edition, we’ll create it for you!
integration
Want to switch to ((OTRS)) Community Edition? We’ll migrate your data and adopt your processes from any software!
Implementation
Need customer support yesterday? Ready, set, go!
Support
Your ((OTRS)) Community Edition will be totally covered with care and attention
Migration
Want to switch to ((OTRS)) Community Edition? We’ll migrate your data and adopt your processes from any software!
Radiant Service Desk helps businesses improve their relationship with customers
Radiant Service Desk
Universal powerful solution based on ((OTRS)) Community Edition
Radiant Customer Portal
Unique product to support any portal based on ((OTRS)) Community Edition
((OTRS)) Community Edition
Tickets, automation, templates, collaboration, “Out of the box” customer service
((OTRS)) CE ITSM
The cost of basic licenses is 0 (zero)! A unique solution for IT teams
Make your OTRS even better with our addons
Slack & RocketChat Notification
Sending notifications from ((OTRS)) Community Edition to Slack
Agent Workload
Dashboard widget for visualizing agent loading
New Customer From Ticket
Quick creation of a customer card from a ticket
Ticket Zoom Watchers
Widget to view and quickly add observers to the ticket
XLS Bundle
Saving a ticket list to XLS
JSON API
JSON API for mobile application
Time Manager
Visualization of time spent by agents
Advanced Ticket States
Creating quick buttons and states transition matrix for any type of tickets
Workflow
Automation of creating sets of related tickets
170 000+
companies all over the world use ((OTRS)) Community Edition
Our Clients
