OTRS – open-source solution to support your customers

Solutions for teams: IT, HR, quality control unit, call centers for companies of any size

Create your perfect support service!

Consulting

Create your own unique customer service platform based on your needs

Development

If you don’t have anything in your OTRS, we’ll create it for you!

integration

Want to switch to OTRS? We’ll migrate your data and adopt your processes from any software!

Implementation

Need customer support yesterday? Ready, set, go!

Support

Your OTRS will be totally covered with care and attention

Migration

Want to switch to OTRS? We’ll migrate your data and adopt your processes from any software!

Radiant Service Desk helps businesses improve their relationship with customers

Radiant Service Desk

Universal powerful solution based on OTRS

Radiant Customer Portal

Unique product to support any portal based on OTRS

OTRS Helpdesk

Tickets, automation, templates, collaboration, “Out of the box” customer service

OTRS ITSM

The cost of basic licenses is 0 (zero)! A unique solution for IT teams

Make your OTRS even better with our addons

Slack & RocketChat Notification

Sending notifications from OTRS to Slack

Agent Workload

Dashboard widget for visualizing agent loading

New Customer From Ticket

Quick creation of a customer card from a ticket

Ticket Zoom Watchers

Widget to view and quickly add observers to the ticket

XLS Bundle

Saving a ticket list to XLS

JSON API

JSON API for mobile application

Time Manager

Visualization of time spent by agents

Advanced Ticket States

Creating quick buttons and states transition matrix for any type of tickets

Workflow

Automation of creating sets of related tickets

170 000+

companies all over the world use OTRS

Our Clients

Avito
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