Company

Radiant System is an international company with offices in Prague, Czech Republic, and Moscow, Russia. From 2010 to 2015 were an official certified OTRS AG partner. During these 5 years we became experts in OTRS solutions and gained an immensely valuable experience in OTRS professional services, including consulting, implementation, support, training and custom development. We also developed numerous original add-ons, which quickly became very popular among our clients. 

In 2016, we decided to go our own way. The natural next step was to develop a series of new, unique add-ons based on OTRS.  Our New Customer Portal is the ultimate example of our latest achievements. And this is not all we have in our rich arsenal!

History

2018
start of mobile app development

2018
start of development of a new agent interface


2017
opened office in Prague

2017
69 own add-ons for OTRS
more than 80 successful projects

2016
launch of private SaaS projects in Data Center in the Russian Federation

2015
start of active development of proprietary modules for OTRS AG

2015
partnership program completed with OTRS AG

2014
start of the Radiant Customer Portal development for OTRS

2012
project in Otkritie Bank migration from HP Open view to OTRS ITSM

2011
first ITSM project based on OTRS ITSM

2010
Radiant Systems is the first partner of OTRS AG in Russia and the CIS

2009
first ITSM-project based on OTRS ITSM


2008
first ITIL certification


2005
creating a telecom business

2004
establishment of an IT outsourcing company

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