Consulting

Increase customer loyalty with OTRS

Find your own way to human Customer Service!

Business Process Assessment

To assist you in solving your problems, we study how you work and analyze your needs. Together with you, we discuss how OTRS can help you.

As a result, you will receive an overview of the current state of your processes and a suggested action plan.

Process Design

Our experts hold working meetings with your key employees and study all the details of your activities. We prepare workflow diagrams of processes, record participants in workflows, and document activity. For each process, requirements for performance indicators are formed.

As a result, you receive regulatory documents for each process and reporting requirements.

Service Desk Reboot

Did you get a new big contract? Is your business actively developing? Are you implementing new solutions? Do your users or customers require 24/7 support?

If the answer to any of these questions is “Yes”, then the time has come to address the issues of performance and scaling your support. We will help you realize all your tasks based on the open-source OTRS ITSM solution!

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