Development

Additional add-ons development for OTRS

We create new opportunities. For OTRS. For You.

Agent productivity

Customer usability

  • Public knowledge base
  • Ticket templates
  • Satisfaction estimate
  • Ticket List Settings
  • Overview of related objects
  • Integrated CMDB

System modules

  • Scheduled tickets
  • Ticket life cycle
  • Suspend escalation
  • Customer roles
  • Logging administrator actions
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