OTRS ITSM

((OTRS)) Community Edition ITSM - open and free ITSM solution

Сreate new values for your Customers

((OTRS)) Community Edition ITSM advantages

USERS LICENSES

0$

SERVER LICENSE

0$

SYSTEM SOFTWARE

0$

QUICK START

OPEN SOURCE CODE

INDEPENDENT DEVELOPMENT AND SUPPORT

Flexible solution to automate user support processes

IT teams

  • Implementing ITIL Processes
  • Built-in metrics and reporting
  • Customization on your own

Maintenance

  • Unified Customer Portal
  • Requests for equipment repair
  • Work execution control

hr

  • Requests for hiring and firing
  • Data base for new employees
  • Time tracking

Operational Services

  • Request Management
  • Equipment accounting and monitoring
  • Generic processes automation

Procurement

  • Purchase requests
  • Budget approval
  • Supplier control

Quality control

  • Registration of complaints and appeals
  • Collaboration with customers
  • Customer satisfaction evaluation

Compliance with ITIL® best practices

  • Incident Management
  • Request Management
  • Task Management
  • Problem Management
  • Change Management
  • Asset and Configuration Management
  • CMDB
  • Services and SLA catalog
  • Knowledge base

Joint the best!

Avito
Закрыть меню

Request demo

By clicking “SEND”, you agree to the terms of use of the site and the Privacy Policy

Contact sales

By clicking “SEND”, you agree to the terms of use of the site and the Privacy Policy

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from. By browsing our website, you consent to our use of cookies and other tracking technologies. By using our website you are agree with with our Cookie Policy