OTRS ITSM

OTRS ITSM - open and free ITSM solution

Сreate new values for your Customers

OTRS ITSM advantages

USERS LICENSES

0$

SERVER LICENSE

0$

SYSTEM SOFTWARE

0$

QUICK START

OPEN SOURCE CODE

INDEPENDENT DEVELOPMENT AND SUPPORT

Flexible solution to automate user support processes

IT teams

  • Implementing ITIL Processes
  • Built-in metrics and reporting
  • Customization on your own

Maintenance

  • Unified Customer Portal
  • Requests for equipment repair
  • Work execution control

hr

  • Requests for hiring and firing
  • Data base for new employees
  • Time tracking

Operational Services

  • Request Management
  • Equipment accounting and monitoring
  • Generic processes automation

Procurement

  • Purchase requests
  • Budget approval
  • Supplier control

Quality control

  • Registration of complaints and appeals
  • Collaboration with customers
  • Customer satisfaction evaluation

Compliance with ITIL® best practices

  • Incident Management
  • Request Management
  • Task Management
  • Problem Management
  • Change Management
  • Asset and Configuration Management
  • CMDB
  • Services and SLA catalog
  • Knowledge base

Joint the best!

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