OTRS ITSM
((OTRS)) Community Edition ITSM - open and free ITSM solution
Сreate new values for your Customers
((OTRS)) Community Edition ITSM advantages
USERS LICENSES
0$
SERVER LICENSE
0$
SYSTEM SOFTWARE
0$
QUICK START
OPEN SOURCE CODE
INDEPENDENT DEVELOPMENT AND SUPPORT
Flexible solution to automate user support processes
IT teams
- Implementing ITIL Processes
- Built-in metrics and reporting
- Customization on your own
Maintenance
- Unified Customer Portal
- Requests for equipment repair
- Work execution control
hr
- Requests for hiring and firing
- Data base for new employees
- Time tracking
Operational Services
- Request Management
- Equipment accounting and monitoring
- Generic processes automation
Procurement
- Purchase requests
- Budget approval
- Supplier control
Quality control
- Registration of complaints and appeals
- Collaboration with customers
- Customer satisfaction evaluation
Compliance with ITIL® best practices
- Incident Management
- Request Management
- Task Management
- Problem Management
- Change Management
- Asset and Configuration Management
- CMDB
- Services and SLA catalog
- Knowledge base
Previous
Next
Joint the best!
