Implementation

Quick OTRS launch or complex implementation?

We solve any problems for IT services, SOC, NOC, HR, administration departments, accounting, sales

Use your best practices for higher efficiency

Out-of-the-box

• Ready-made templates
   and directories
• 10 ITIL processes
• Built-in reporting

Experience

• 10 years with OTRS
• More than 100 projects
• Certified experts

Quick wins

• Launch – from 1 week!
• Start working in ready-made
   regulations
• Users training - from 1 day!

Quick start

Is it possible to get really working «best practices» of IT management in a short time? The experience of our experts and the possibilities of the OTRS ITSM solution say — YES! The Quick Start service is aimed at achieving maximum IT management efficiency in a short period of time and ensures the achievement of the following goals: 

  • Creating a unified support service
  • Registration of all calls
  • Monitoring incidents and requests
  • Informing users about the state of their calls
  • Getting statistics for operational and strategic IT development

Period –  7-10 days Fix price – 4930 €.

Complex implementation

The service of complex implementation of OTRS ITSM includes a full cycle of service processes automation.

Project scope:

  • Assessment of requirements
  • System design
  • Installation and configuration
  • Add-ons development
  • Integrations
  • Documentation development
  • Training
  • Analysis and optimization

Period – from 1 month Price – от 5890  €.

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