Implementation
Quick OTRS launch or complex implementation?
We solve any problems for IT services, SOC, NOC, HR, administration departments, accounting, sales
Use your best practices for higher efficiency
Out-of-the-box
• Ready-made templates
and directories
• 10 ITIL processes
• Built-in reporting
Experience
• 10 years with OTRS
• More than 100 projects
• Certified experts
Quick wins
• Launch – from 1 week!
• Start working in ready-made
regulations
• Users training - from 1 day!
Quick start
Is it possible to get really working “best practices” of IT management in a short time? The experience of our experts and the possibilities of the OTRS ITSM solution say – YES! The Quick Start service is aimed at achieving maximum IT management efficiency in a short period of time and ensures the achievement of the following goals:
- Creating a unified support service
- Registration of all calls
- Monitoring incidents and requests
- Informing users about the state of their calls
- Getting statistics for operational and strategic IT development
Period – 7-10 days Fix price – 4930 €.
Complex implementation
The service of complex implementation of OTRS ITSM includes a full cycle of service processes automation.
Project scope:
- Assessment of requirements
- System design
- Installation and configuration
- Add-ons development
- Integrations
- Documentation development
- Training
- Analysis and optimization
Period – from 1 month Price – от 5890 €.