Radiant Customer Portal

Radiant Customer Portal — create a convenient portal to support your customers!

Your users and customers deserve the very best!

At a glance

Open Solutions for transparent relationship with customers

Ticket control

• All history of applications in one place
• States and SLA monitoring
• Related items preview

Knowledge base

• Recommended articles for services
• Quick articles search
• Tips when creating tickets


• Dashboard for user and company
• Filters by ticket attributes
• Graph views/types

Services Catalog

• Services for end users
• Differentiation by roles and companies
• Templates for each service


• Approvals module
• Workflow module
• Dynamic tickets forms


• Templates based on service and type
• Visual form editor
• Ready-made field sets

Optimize your support with new Сustomer Portal automation features!


reduced support costs


reduced time for routing tickets

The built-in knowledge base reduces the total number of tickets and speeds up the solution of user problems.

The ability to automatically route tickets to the target group, depending on the type of request, reduces the load on the 1st support line and speeds up the solution of tickets.


Radiant Customer Portal leverages OTRS standard features and adds new features to request templates

  • Request templates by type and service
  • Convenient editor of the technologist
  • Ready-made set of elements for forms 
  • Saving Values to Dynamic Fields

Flexibility and ease of configuration

  • create your own styles
  • customize access rights for clients
  • create the necessary lists of tickets and filters
  • give your customers access to the CMDB

Create your perfect support service!

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