Radiant Customer Portal

Radiant Customer Portal — create a convenient portal to support your customers!

Your users and customers deserve the very best!

At a glance

Open Solutions for transparent relationship with customers

Ticket control

• All history of applications in one place
• States and SLA monitoring
• Related items preview

Knowledge base

• Recommended articles for services
• Quick articles search
• Tips when creating tickets

Reporting

• Dashboard for user and company
• Filters by ticket attributes
• Graph views/types

Services Catalog

• Services for end users
• Differentiation by roles and companies
• Templates for each service

Automation

• Approvals module
• Workflow module
• Dynamic tickets forms

Templates

• Templates based on service and type
• Visual form editor
• Ready-made field sets

Optimize your support with new Сustomer Portal automation features!

40%

reduced support costs

60%

reduced time for routing tickets

The built-in knowledge base reduces the total number of tickets and speeds up the solution of user problems.

The ability to automatically route tickets to the target group, depending on the type of request, reduces the load on the 1st support line and speeds up the solution of tickets.

Templates

Radiant Customer Portal leverages OTRS standard features and adds new features to request templates

  • Request templates by type and service
  • Convenient editor of the technologist
  • Ready-made set of elements for forms 
  • Saving Values to Dynamic Fields

Flexibility and ease of configuration

  • create your own styles
  • customize access rights for clients
  • create the necessary lists of tickets and filters
  • give your customers access to the CMDB

Create your perfect support service!

Закрыть меню

Request demo

By clicking “SEND”, you agree to the terms of use of the site and the Privacy Policy

Contact sales

By clicking “SEND”, you agree to the terms of use of the site and the Privacy Policy

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from. By browsing our website, you consent to our use of cookies and other tracking technologies. By using our website you are agree with with our Cookie Policy