Radiant Customer Portal
Radiant Customer Portal — create a convenient portal to support your customers!
Your users and customers deserve the very best!
At a glance
Open Solutions for transparent relationship with customers
Ticket control
• All history of applications in one place
• States and SLA monitoring
• Related items preview
Knowledge base
• Recommended articles for services
• Quick articles search
• Tips when creating tickets
Reporting
• Dashboard for user and company
• Filters by ticket attributes
• Graph views/types
Services Catalog
• Services for end users
• Differentiation by roles and companies
• Templates for each service
Automation
• Approvals module
• Workflow module
• Dynamic tickets forms
Templates
• Templates based on service and type
• Visual form editor
• Ready-made field sets
Optimize your support with new Сustomer Portal automation features!
40%
reduced support costs
60%
reduced time for routing tickets
The built-in knowledge base reduces the total number of tickets and speeds up the solution of user problems.
The ability to automatically route tickets to the target group, depending on the type of request, reduces the load on the 1st support line and speeds up the solution of tickets.
Templates
Radiant Customer Portal leverages OTRS standard features and adds new features to request templates
- Request templates by type and service
- Convenient editor of the technologist
- Ready-made set of elements for forms
- Saving Values to Dynamic Fields
Flexibility and ease of configuration
- create your own styles
- customize access rights for clients
- create the necessary lists of tickets and filters
- give your customers access to the CMDB