Radiant Customer Portal
Radiant Customer Portal — create a convenient portal to support your customers!
Your users and customers deserve the very best!
Open Solutions for transparent relationship with customers
• All history of applications in one place
• States and SLA monitoring
• Related items preview
• Recommended articles for services
• Quick articles search
• Tips when creating tickets
• Dashboard for user and company
• Filters by ticket attributes
• Graph views/types
• Services for end users
• Differentiation by roles and companies
• Templates for each service
• Approvals module
• Workflow module
• Dynamic tickets forms
• Templates based on service and type
• Visual form editor
• Ready-made field sets
Optimize your support with new Сustomer Portal automation features!
reduced support costs
reduced time for routing tickets
The built-in knowledge base reduces the total number of tickets and speeds up the solution of user problems.
The ability to automatically route tickets to the target group, depending on the type of request, reduces the load on the 1st support line and speeds up the solution of tickets.