Support
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| Starter 1 600 € per year |
Silver 4 800 € per year |
Gold 8 800 € per year |
Platinum 32 000 € per year |
|
|---|---|---|---|---|
| Pre-estimate | ||||
| Remote installation of patch releases | ||||
| Remote installation of minor releases | ||||
| Remote installation of security releases | ||||
| Discount on the migration of individual development | 5% | 10% | ||
| Service Provision Time (SLW) | Mon-Fri (9-18) | Mon-Fri (9-18) | Mon-Fri (9-18) | Mon-Sun (9-21) |
| Number of incidents | 5 | 10 | 20 | 20 |
| Number of service requests | 15 | 30 | 60 | 180 |
| Incident Response / Service Request Time | 4 hrs. | 2 hrs. | 1 hrs. | 30 min. |
| Maximum solution time for requests with high impact | 2 d. | 1 d. | 1 d. | 4 h. |
| Telephone support | ||||
| E-mail Support | ||||
| Cost of 1 working hour of an OTRS product specialist for the additional services delivery that are not included in the terms of the tariff plans | 95 € | 95 € | 95 € | 95 € |
| Subscribe | Subscribe | Subscribe | Subscribe |