Support

We’ll take care of your OTRS

Focus on your business

Choose your option

Starter
1 000 €
per year
Silver
2 500 €
per year
Gold
6 600 €
per year
Platinum
27 000 €
per year
Pre-estimate
Remote installation of patch releases
Remote installation of minor releases
Remote installation of security releases
Discount on the migration of individual development 5% 10%
Service Provision Time (SLW) Mon-Fri (9-18) Mon-Fri (9-18) Mon-Fri (9-18) Mon-Sun (9-21)
Number of incidents 5 10 20 20
Number of service requests 15 30 60 180
Incident Response / Service Request Time 4 hrs. 2 hrs. 1 hrs. 30 min.
Maximum solution time for requests with high impact 2 d. 1 d. 1 d. 4 d.
Telephone support
E-mail Support
Cost of 1 working hour of an OTRS product specialist for the additional services delivery that are not included in the terms of the tariff plans 50 € 50 € 50 € 50 €
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