Migration

Migrating from Zendesk, Freshdesk, JIRA, HPSM, Naumen, BMC Remedy

Is your current ITSM solution expensive and inflexible? Do you need to comply with or GDPR?

Evaluating and transferring your data and processes to OTRS from any system!

Tickets

• Migrating basic attributes
• Save all dates
• Agents and users

Communications

• Transfering all correspondence
• Transfering internal notes
• Migrating enclosures

Directories

• Database of clients and agents
• Service catalogues, SLA, CDMB
• States, priorities, additional attributes

Data and processes migration in OTRS

Everyone is reluctant to leave their comfort zone. The transition to a new solution can create problems in usual working scenarios for system users.

We study all current processes and interface features of the current solution and recreate all the best aspects of it in OTRS whenever possible with minimal changes.

For a smoother transition to OTRS, we conduct trainings for your users (link to the Training OTRS User) and system administrators (link to the Training OTRS Administrator)

Report Migration to OTRS

When transferring data to OTRS, we additionally perform the export and import of data required for generating reports. If you use an external BI system to create reports, simply provide us with a description of the calculation logic and a description of the output data set or summary graphs, and we will make for you new SQL queries in OTRS. You will not lose any important information!

When transferring data to OTRS, we additionally export and import the data necessary for building reports. If you use an external BI system to create reports, just provide us with a description of the calculation logic and a description of the output dataset or summary graphs, and we will make new SQL queries for you in OTRS. You will not lose any important information!

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