Everyone is reluctant to leave their comfort zone. The transition to a new solution can create problems in usual working scenarios for system users.
We study all current processes and interface features of the current solution and recreate all the best aspects of it in OTRS whenever possible with minimal changes.
For a smoother transition to OTRS, we conduct trainings for your users (link to the Training OTRS User) and system administrators (link to the Training OTRS Administrator)